I set out to test beds at all the big local furniture / bedding stores. This time, though, I was going to get a mattress and frame just for me. It was time for a new bed upstairs in my office, where I'm often bannished to due to my snoring. HE GETS A 10 FOR GREAT.īob's really tested my patience to the utmost, but came through in the end. HE WAS FANTASTIC AND GRANTED ME MY MATTRESS. I went above her and went to the PRESIDENT. I do have to say even though the shopping experience was horrible and I wheeled out of there humiliated and without anything I WON, and got MY $899.00 MATTRESS. The shopping experience was horrible in a whole. But she was not going to be happy about it. She treated me bad and kept wanting me to get the same mattress But I wanted the $899.99 that I did get. We told them we were looking for a new mattress and the women who was lucky to get me was not happy to do it. When we went in to look at them it was a tight area and most people don't want to work or help us. I am handicapped and in a wheelchair and Bob's Discount store is no place for people in a wheelchair because for one there is no room and second the Representatives (customer) were mostly standing around or walking and ignoring me and my sister as we went in to look at the mattresses. My customer service experience was out of this world.
My purchase was a pillow top queen euro Mattress for $899.99. My purchase was a pillow top queen euro Mattress. Finally after all that they gave us a credit so we will try this again but future reference to anyone buying a mattress from Bob's. They should stand behind their product and warranties. Yes I should just go buy a mattress from a different store but we don't have the funds to do so and why should we. My wife's back is worse and the mattress is only a couple of years old.įinally after pleading my case that obviously over the past year or so that the sag went from 1/4'' to 1'' sag that there was clearly a defect in the product. They of course hung up on me and I called back. Well just like last time nobody called so I called them back. After arguing with them and not getting anywhere they said they would have Supervisor Dan call us in the morning. We argued the fact with them and the pictures that we're taking and that the tech only took one measurement and that was in the middle of the bed, not even at the end where you can visually see it sag. When you look at our bed you can visually see the mattress sags in the middle and they told me that the tech wrote that there wasn't a defect in the mattress but he had told us something totally different. We called customer care and the tech came out, measured and it's now an inch sag and now they tell us it's got to be an inch and a half!!! You can imagine how angry we are at this point and keep in mind the mattress has a 20 year warranty on it. We gave up and now a year later my wife has to pull herself up out of bed by the headboard and has a backache every day, all day long. We called again asking for a manager that never called us back. So of course it's hard to 'see' the sag because the mattress just pops back up when you get up. We waited and he came out, measured it again and it was now 1/2 inch and we were told there was nothing they can do. After talking to a manager explaining we're tired of sleeping on this mattress with a sag he said we had to wait 60 days to have another tech to come out. Once again within a year we started to feel like we were in a hole and Bob's came out and measured the sag and told us the sag was only a 1/4 inch and needed to be 1 inch sag for the manufacturer to replace it. We got another store credit and purchased the Bob O Pedic Gel, paying the difference just hoping for a better quality mattress. Bob's came out and found it defective as well. Bob's came out, found it to be defective and gave us a credit to pick out another mattress. With your purchase of BOBS, you’re helping to save the lives of dogs and cats, and donate shoes to children in need.We purchased our first mattress in 2011. Soft woven flat knit mesh fabric upper with openwork weave in a slip on casual comfort alpargata flat with stitching accents and Memory Foam insole. Radiant style and comfort with the SKECHERS BOBS Plush Lite - Instant Shine shoe.
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